Kept · Here to help

Deleting your Kept account

Understand the process before you make your decision.

Draft for review · No effective date. Marked questions must be resolved against Kept’s actual app and backend before this document is published as policy.

Start inside the app

Account deletion must be available to initiate inside Kept. This website is help only and does not submit a deletion request.

Confirmation neededVerify the in-app deletion entry point and confirmation steps before adding an exact menu path. A website form or email-only route is not a replacement.

If you cannot sign in or find the control, contact support@keptlife.app. Do not send passwords, sign-in codes or private content.

What deletion affects

Confirmation neededConfirm deletion/anonymisation of profile, authentication account, journals, prayers, habit plans, posts/comments, community memberships, Buddy relationships, invitations, notifications and uploaded files. Identify what other members can still see and why.

Processing and retained records

Confirmation neededDecide processing time, whether access ends immediately, any cancellation window, confirmation method, backup deletion cycle and legal/security/payment retention exceptions with specific durations. No timeline or complete-erasure promise is made here.

Before you delete

Review whether you need to keep any of your own information. Keep exported material private. If you have payment questions, contact support before proceeding.

Confirmation neededConfirm export capability and the effect on contribution receipts or recurring payments. Account deletion must not be described as cancelling payments unless verified.

Read the draft Privacy Policy.